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EPISODE 258

EP 258: What Is The Customer Journey?

December 9, 2021 Bobby Klinck
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In today’s episode, we’re talking about the customer journey. We’ll look at what the customer journey is and how it affects your online business. 

Knowing where your customer is coming from is an important aspect of building a business that’s based on your knowledge and expertise. Until you take the time to understand the struggles your customers are experiencing and figure out the best way to help them get results, you’re not going to have the clarity you need to know what to create in your business.

What You'll Learn in Today's Episode

  • What the traditional definition of the customer journey is
  • Why you need to understand the entire journey your customer will face 
  • Why the customer journey is what allows you to understand your customers
  • What you need to know to map out your customer journey
  • What you need to understand about your customers
  • How understanding the customer journey helps you build your business

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